View post (Help with Module 4 - Escalation)

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Victoria Staneva Hello, fellow moderators.
I am Victoria and I'm currently trying to take the course but I seem to be stuck on Module 4. I have read the information 3 times and taken the test 4 times. Failed each one of them and can't understand why. Anyone else struggled with it? what helped you pass the test?
I just don't understand where I am wrong