Mind Candy has put their existing in-house team of moderators through our moderation foundation course and plan to introduce the training to their new moderators in the future. We talked to Claire Panter, Head of Community at Mind Candy and asked what motivated her to enrol her team on to the training.
“We strongly believe in the importance of human moderation in online communities and were excited at the prospect of this skill being officially recognised through the certification.”
Claire went on to say that Moshi Monsters is specifically aimed at young children, which brings a unique set of challenges for moderators. Mind Candy uses a number of approaches to manage UGC moderation for their young digital generation audience, including patented technical tools for their team of professional moderators, sophisticated content filtering and self-help tools for players.
Claire’s team comes from all walks of life and, when asked about what the most valuable aspect of the training is, Claire answered:
“to increase her team’s knowledge of the wider industry and create a base level of understanding for a team with different experience levels.”
Although Mind Candy offers their own internal training, the Moderation Gateway course gives the company an affordable and virtual people development option to help the team gain a wider understanding of the industry and an overview of moderation issues that are not so focused on children.
The course teaches the many dimensions of online moderation, as well as the types of situations a moderator may realistically have to deal with whilst moderating online user-generated content.
Our final question was to ask Claire what she sees as the direct benefits of the training. She answered: “to motivate the team, broaden their knowledge and give them increased confidence in their judgement.”
Lisa Craven, CEO Moderation Gateway said:
“It has been a privilege to have such a supportive company as our first corporate client. As soon as we launched the training we were approached by Mind Candy who were very excited about the prospect of their staff validating their skills with a professional moderation qualification. They are very progressive, especially when it comes to thinking about online protection for their audience. Mind Candy not only wants to ensure that their young players can safely enjoy the Moshi Monsters experience but that parents can be confident their children’s play is monitored by trained and competent moderators.”
All of Claire’s team have now successfully completed the training and are certified moderators.
Mind Candy is a family entertainment company and creators of the hugely successful online community and game for kids, Moshi Monsters.
To find out more details about our training email firstname.lastname@example.org.